Gran Via Suites The Palmer House Madrid, Madrid - Reviews, Room Options & Prices 2025

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About the Hotel

Gran Via 16, 5 -Izq, Madrid, Spain, 28013

Gran Via Suites The Palmer House, a 3-star hotel in Centro Madrid's centuries-old core, caters to business travelers and families with modern amenities, multilingual staff, and tour assistance services.

Well-Equipped Modern Rooms

The 8 guestrooms at Gran Via Suites The Palmer House feature iPod docking stations, flat-screen TVs, and air conditioning. Select rooms include private balconies, while all units offer private bathrooms with complimentary toiletries, hair dryers, and kitchen facilities including toasters and electric kettles.

Morning Dining Options

Continental breakfast is served daily from 9:30 AM.

Business & Service Amenities

Gran Via Suites The Palmer House provides complimentary wireless internet access, computers, and digital programming for entertainment. Additional amenities include laundry facilities and luggage storage, with housekeeping available on a limited basis.

Central Madrid Location

Located steps from Casino Gran Via and Tourist Information Center, the hotel sits within a 15-minute walk of Plaza Mayor and Prado Museum. The Adolfo Suarez Madrid-Barajas Airport is 8 miles away, with shuttle service available.

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Select your room type

The hotel offers a variety of rooms including double rooms, family rooms, and suites with breakfast, free cancelations, and special deals

Superior Suite

Max:

3 persons

22 m²

Bed options:

1 King Size Bed

City view

Shower

Coffee machine

room details

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Deluxe King Studio

Max:

3 persons

31 m²

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Superior King Room

Max:

2 persons

24 m²

Bed options:

1 King Size Bed

Shower

Coffee machine

room details

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Price and Room Availability Calendar

Check availability and prices for your dates now!

Getting around

A guide to all available transportation options

City Center

Madrid1400 ft

Airports

Adolfo Suarez Madrid-Barajas (MAD) 13.7 mi

Metro stations

Gran Via Station Metro700 ft

Sevilla1000 ft

Facilities

Experience a variety of amenities at the boutique hotel, crafted to ensure your comfort and unforgettable moments

Spacious and Comfortable Suites

“I loved the spacious suite that I stayed in at Gran Via The Palmer House. It featured a well-equipped kitchenette with a fridge and coffee maker, which was incredibly convenient. The comfort of the bed made it easy to relax after a long day of exploring. Additionally, the small balcony provided a lovely view of the vibrant Gran Via, making my mornings even more enjoyable.” view full review

Super Comfy Beds

“The beds at Gran Via The Palmer House were exceptionally comfortable! I found it easy to get a good night's sleep after my busy days in Madrid. With the suite accommodating up to five guests, it made for a perfect stay for me and my friends, especially as we were able to enjoy our quality time together in such a cozy environment.” view full review

Great Kitchen Amenities

“One of the best features of my suite was the kitchen amenities. Having a fridge and the option to cook made it easy to prepare meals or snacks, making our stay feel more like home. I also appreciated having a coffee maker to enjoy fresh coffee in the mornings before heading out to explore the city.” view full review

Entertainment Options Available

“The suite was equipped with entertainment options that allowed me to unwind after a long day. With various multimedia options available, I enjoyed catching up on shows and movies while relaxing in the comfort of my room. This made my experience much more enjoyable and ensured I didn't miss out on my favorite entertainment while traveling.” view full review

General

Free Wi-Fi in public areas

Guest Parking

Electric kettle
Cookware/ Kitchen utensils

Dining

Outdoor dining area

Room features

Air conditioning
Tea and coffee facilities

Bathroom

Washing machine

Self-catering

Electric kettle
Cookware/ Kitchen utensils

Media

Flat-screen TV
In-room computer

Location

Gran Via 16, 5 -Izq, Madrid, Spain, 28013

Map view

Gran Via 16, 5 -Izq, Madrid, Spain, 28013

City landmarks

Museums

Prado National Museum

3700 ft

Square

Plaza Mayor

3200 ft

Palace

Royal Palace of Madrid

5000 ft

Parks

El Retiro Park

3500 ft

Plaza de la Independencia

Parque del Retiro

3500 ft

Museums

Museo Nacional Thyssen-Bornemisza

2600 ft

Museums

Museo Nacional Centro de Arte Reina Sofia

1.0 mi

Public Building

Cybele Palace

2700 ft

Museums

Plaza de Cibeles

2300 ft

Cocido Madrileno stew

1.5 mi

Church

Real Basilica de San Francisco el Grande

1.2 mi

Garden

Royal Botanical Garden of Madrid

4200 ft

Square

Plaza de Santa Ana

2200 ft

Museums

Museo de Historia de Madrid

2700 ft

Church

Monastery of las Descalzas Reales

2400 ft

Opposite Palacio Real

Plaza de Oriente

3000 ft

Church

Almundena Cathedral

3300 ft

Museums

CaixaForum Madrid

4400 ft

Libraries

Museum of the National Library

3400 ft

Paseo del Prado Paseo Del Prado

Paseo del Prado

2500 ft

Museums

National Archaeological Museum

4300 ft

Broadway Theatre

Teatro Real

3500 ft

Museums

Museo Sorolla

1.2 mi

Parks

Neptune Fountain

2700 ft

Paseo de la Republica de Cuba 4 Parque Del Retiro

Palacio de Cristal

1.2 mi

Church

Iglesia San Gines

2300 ft

Square

Plaza de Colon

4700 ft

Nearby

Square

Puerta del Sol

1600 ft

Casinos

Gran Via

200 ft

Calle Alcala 42

Circulo de Bellas Artes

1100 ft

Restaurants

El Tigre

500 ft

Calle Infantas 30

Pizzeria Vesuvio -Hortaleza

500 ft

Calle Hortaleza 4

Bocadillos Oink

500 ft

Calle Gran Via 22

Khachapuri

700 ft

Calle de Victor Hugo 5

The Good Burger

200 ft

Calle Gran Via 22

Wok to Walk

600 ft

Calle Hortaleza 7

Cereal Hunters Cafe

600 ft

Calle Mejia Lequerica 14

Cafeteria Dulcinea

500 ft

Calle Caballero de Gracia 12

Reviews and Ratings

Feedback from previous guests about their experience.

68%

enjoyed the hotel and would happily stay again

6.8/10

Nice

Rooms

5.0

Location

7.8

Service

5.4

Dining

5.4

Nathaniel

United Kingdom, January 2025

7.2/10

My stay at Gran Via Suites was a mix of highs and lows. The location is absolutely unbeatable, right in the heart of Madrid. However, there were major letdowns, like the poor communication with the staff and issues with the room's bathroom setup. Overall, I think I could have chosen better accommodations for my trip.

Rooms

5.0

The room I stayed in was spacious, but the bathroom was outside, which felt really inconvenient. Plus, the room wasn't cleaned daily.

Service

5.0

The one staff member at reception was nice and tried to help, but they couldn't communicate well in English, which made my stay a bit frustrating.

Location

5.0

Honestly, the location was excellent. I couldn't have asked for a better spot in Madrid, just a stone's throw from everything I wanted to see.

Dining

5.0

I paid for breakfast, but there didn't seem to be anyone around when I went to eat. It left me a bit puzzled.

Facilities

5.0

The building itself is pretty old and needs some work, but it has character, which I kinda liked.

Hudson

United Kingdom, January 2025

7.2/10

I had a mixed experience at Gran Via Suites The Palmer House. The location was fantastic, right in the heart of Madrid, and the staff were friendly when present. However, the noise from construction outside my room was disruptive, and the facilities felt quite outdated. Overall, it felt like you paid primarily for the location rather than the comfort or quality of the stay.

Rooms

5.4

The room was spacious enough, though it had some issues like no proper curtains, which made privacy a concern. Additionally, the overall condition of the suite felt quite old and in need of renovation.

Service

5.8

While the staff was really nice and helpful, they weren't always around to assist which posed some inconvenience. On the bright side, they did change my room when I emailed about the situation, which I appreciated.

Location

8.0

The location was lovely, right in the heart of Madrid near Gran Via. I couldn't have asked for a better spot to explore the city!

Dining

7.0

I enjoyed the free breakfast option, which included some made-to-order sandwiches that were a nice touch.

Facilities

5.0

Although the kitchen facilities were available for use, I found the overall amenities quite outdated and lacking essential toiletries.

Taylor

United Kingdom, December 2024

7.2/10

My stay at Gran Via Suites The Palmer House in Madrid was a mixed experience. The location was absolutely lovely, right in the heart of the city, making it easy to explore. However, I faced some frustrations with the facilities, such as the noise from the street and the shared bathroom situation. Overall, I enjoyed the lively area but wished the room amenities were better. 🌆

Rooms

5.0

The room was old and had some issues like unclear noise insulation, and the bed seemed improperly sized for the frame. Also, the bathroom arrangement was inconvenient, as it was outside the room and required constant locking and unlocking.

Service

6.0

While the staff members were helpful and cooperative, there were times when no one was around to assist. Moreover, the communication was challenging since they didn't speak much English.

Location

9.0

The location was definitely a highlight – it was perfectly situated near Gran Via, making my exploration of Madrid effortless.

Dining

5.0

Although the hotel offered a kitchen for guest use, the lack of complimentary coffee or tea was a letdown during my stay.

Facilities

5.0

The facilities were outdated and needed improvements. The noise from the renovation outside was quite distracting, especially with construction work starting early in the morning.

Olivia

United Kingdom, December 2024

7.0/10

I enjoyed the convenient location of Gran Via Suites The Palmer House, right in the heart of Madrid, making it easy to explore the city. However, I faced some issues like the outside bathroom situation and the renovation work, which affected my overall experience. 🌆

Rooms

5.0

The King Suite with Balcony was spacious, but the bathroom was frustratingly outside the room, requiring constant locking and unlocking. It also had an overwhelming vanilla air freshener that made me feel sick.

Service

5.4

The reception staff was welcoming and friendly, offering a free coffee upon arrival, though communication was difficult due to the limited English proficiency.

Location

8.5

The location was excellent, right in the heart of Madrid, which made it easy to get around and explore the city's attractions.

Dining

5.0

I had paid for breakfast, but it was disappointing to find no setup or information about it during my stay.

Facilities

5.0

Facilities were lacking; the shared kitchen was not what I expected, and there were no water taps within the room.

Victoria

United Kingdom, October 2024

5.4/10

My stay at Gran Via Suites The Palmer House had its ups and downs. The location was absolutely fantastic, being right in the heart of Madrid, but I faced several issues. While the staff were kind and offered a warm welcome, the lack of people at the reception made things a bit complicated for me during my stay.

Rooms

5.4

The room was spacious enough, but the overall condition of the hotel was dated and needed some serious work.

Service

6.5

The service was a mixed bag. One staff member was attentive, but it seemed like there wasn't always someone at the reception to help when I needed it.

Location

9.0

Location was a major highlight, right in front of the Gran Via metro station which made exploring the city super easy.

Dining

5.0

I had high expectations for breakfast, but when I went to the reception at 8:15, there was no sign of food or staff, which was disappointing.

Facilities

5.0

The overall facilities felt quite outdated and not very well-maintained.